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Frequently Asked Questions
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Why is the cost so cheap to join?
Maybe like you we’ve been paying retail rates on travel for a number of years. We thought the savings on our travel was good because we didn’t know about close user groups (CUGs). We didn’t know others we’re booking rates up to 50% cheaper because they had some more knowledge of the industry.
As the saying goes “We’re better together” we want everyone to have a chance when it comes to getting the best deal. On purpose we have kept our membership prices low. Often times you might even pay for your membership after your first booking because the savings are that good. The way we make our money is having a large quantity of subscribers which drives us to keep our
membership very affordable as a value product. It is our hope you will want to share our information with your friends and family and not keep it a secret.
How long will you keep your pricing this low?
For now, we can only promise to provide these rates as we continue to grow our membership. As with most good things they won’t last forever, however if you sign now you will be able to lock into your membership and be grandfathered in at these great prices.
Why is there such a savings if we pay annually compared to monthly?
We want to keep our membership strong not for just now but in the future. Truly while we appreciate someone who finds our service great for a month our goal is to build a long term relationship. We believe our product is very valuable and hope you will see the benefit of this for a number of years.
So what’s the fine print?
You sign up and start saving. There’s no catch! If you want to use for one month or annually simply sign-up. That’s how confident we are you’ll see the value in our CUG. This also provides you with a way to compare the trip you’re researching which brought you to our site. If you’re not satisfied just let us know and request your money back no questions asked.
Are my credit card details safe?
Yes. To ensure that a site is secure look for the small padlock symbol in the top left address bar or elsewhere in the browser window. You can also check the SSL Certificate. Our credit card payments are processed by Stripe which they say is the best way to process online payments and in mobile apps. They handle billions of dollars every year around the world.
What is a Closed User Group?
A Closed User Group (CUG) is membership, company or organization that requires secure access to the group of users through an opt-in process and password to enter.
Do I have to join a CUG to get the best travel offers?
Yes. CUGs are commonly used in agreements between online travel agents (OTAs) and hotels as exceptions to rate parity clauses, which otherwise state that the hotel cannot undercut rates given to the OTA directly on their websites. It is the way you obtain access to the deals and discounted rates the general public does not have privilege to.
What do I have to do to join a CUG?
Since we are a CUG simply choose from one of our HotelTravelClub.com plans and complete the registration process. You can have immediate access to view deals after registering.
How are you able to secure such low travel rates?
HotelTravelClub.com has partnered with a number of travel networks that work with hotel chains and airlines to bring you the absolute best deals. We generate and pull rates from a large variety of locations then present you with the huge saving deals.
How are bookings confirmed with the hotels?
You will receive immediate confirmation sent to your email after securing your reservation.
How do I know if my credit card is secure and information is protected?
Through secure-socket- layer (SSL) encryption. All our credit cards are processed through Stripe which has been audited by an Independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payment industry.
How does instant confirmation work?
After you complete your booking; an immediate confirmation for your actual reservation will be sent to your e-mail with a confirmation number. All you do at check-in is provide identification and confirmation number.
Can I book a room for tonight?
Many of our hotels allow inventory to be booked up until 3:00pm for the day of arrival. Those hotels who participate in this will display their policy if your arrival date is for the same day.
Can I make the reservation by phone?
We would be happy to help you make the reservation by phone. Please call the toll free number on our site. Our Customer Service will be able to assist you.
Is there a free shuttle from the airport to the hotel?
Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.
Do all hotels offer a free breakfast?
While many hotels today offer a free continental or full breakfast; this information will be found on the property information page for each property.
What about parking at the hotel?
Free parking is provided at many hotels. Check the property information pages for information on parking.
How do I get driving directions to the hotel?
Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel.
Do hotels have minimum age requirements to book a room?
18 years of age is what most hotels require to book a room but in some cases you may have to be 21 years old. This information can be verified under the hotel’s property information pages along with hotel amenities.
What is your low rate guarantee?
All hotel reservations are guaranteed to be the lowest rate available, at the time of booking, for the dates requested and the same hotel. If you find a lower rate for the same dynamics the process is easy: Submit our Rate Guarantee From within 24 hours of making the booking with us. We will either refund the difference or cancel the reservation without penalty. * This guarantee may not apply to special events or third party bookings. A refund may only be credited to the same credit card used to make the reservation.
How accurate is your hotel amenities information?
The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).
Who can I contact to help me?
We try to cover most issues and concerns with our frequently asked questions section. If for some reason you can’t find an appropriate answer to your question, please contact our Customer Service who should be able to assist you.
What are the “Internet hot deals”?
We work within our network to deliver the best deals and lowest available rates. In some cases our Hot Internet Deals are substantially lower compared to public sites. Hot Deals are displayed first always when searching any city location and a designated with a Hot Deals link.
What are additional fees and taxes?
Sometimes there may be additional fees due to local, city and state requirements. Each city will have their own tax rates and some areas may charge for an additional Occupancy Tax or Bed Tax. At check-in you may be asked for a credit card to cover any incidental charges. If you are not able to find or have a question on taxes contact our Customer Service.
What is this charge on my credit card?
Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.
Do you include taxes in the total rate?
Generally yes, we do provide rates and breakout the taxes for your convenience; however, occasionally a hotel will not provide us with their tax information and therefore we are unable to show that information to you. If you find a hotel that doesn’t provide tax rate information, please call us and we’ll find out the tax information for you.
Do I pay for the entire reservation amount or do I just make a deposit to hold the room?
Sometimes you will be required to make the full pre-payment in advance at the time of your reservation. There are also times where we have been able to negotiate with the hotel property to simply take a deposit on your credit card. As a normal practice those hotels that are offering a large discount will require pre-payment at the time of booking. Be sure to review this information during your booking process and verify the information you’ve received in your reservation confirmation.
What if I have questions about a previous reservation?
Please refer to your confirmation or go to the website and complete a Customer Service Request. Include your previous reservation details along with your questions. Typically Customer Service will contact you within 24 hours to assist you.
Can I make reservations for someone else?
Yes, we allow for you to reserve accommodations for someone else with our service. Just make sure you include that person’s name and information as a guest. You can have a different name and address for the guest and for the person paying with their credit card.
How do I cancel my reservation?
Simply fill out a cancel/modify my reservation form. Include your previous reservation amount along with your questions. Within 24 hours you should hear back from a Customer Service Representative. Please check the confirmation and the provider’s cancellation policy regarding refunds of reservations and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements.
Can I switch hotels?
Yes, provided you cancel your prior reservation without penalties per conditions of your booking. It’s important to review the terms and conditions before canceling to avoid any cancellation charges. Then simply make a new reservation.
What credit cards do you accept?
We accept Mastercard, Visa, Discover and American Express.